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Scheduled Maintenance

September 13

On Wednesday September 13th between 3am & 4:30am BST (see this in your timezone).

Details

Our third party service provider will be using this time to upgrade their internal database. This is an important upgrade which will improve our service to you.

Services affected

During this maintenance window, the Wirex platform will be unavailable for any card transactions (plastic or virtual). You will still be able to use your Wirex wallet to send or receive bitcoin.

Area

Function

Android App

IOS App

Web/ Desktop

Manage account

Updating your account details and preferences

YES

YES

YES

Wirex Wallet

Sending and receiving BTC

YES

YES

YES

Wirex Plastic Card

Transactions using USD, GBP, EUR

Unavailable

Unavailable

Unavailable

Wirex Virtual Card

Transactions using USD, GBP, EUR

Unavailable

Unavailable

Unavailable

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We apologise for the inconvenience and appreciate your patience while we improve our system for you. Thank you again for choosing Wirex.

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