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Why do I need to provide additional documents to change my username or disable my 2FA?

Protecting your money is our top priority. We want to make sure that any changes to your account that could affect your access levels are requested by you (and only you).

We know that this might feel a bit annoying and inconvenient at times. However, we prefer to be safe than sorry when it comes to protecting your account. Our dedicated security team focus solely on ensuring that proactive and preventative measures are taken seriously.

We believe that this is the best way to build trust with your customers so that they can sleep soundly, knowing that their funds are safe with our care.


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