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Details Regarding WaveCrest Card Suspension

Current Wirex Payment cards have been suspended as at January 4 2018. We are working on a solution and will let you know further details as soon as we have them. These are the current details that we have to share.

My Wirex Card isn’t working. Why is this the case?

On January 4 2018, our partner WaveCrest Holdings, Ltd., which provides our cards was instructed by VISA to close all of its prepaid cryptocurrency-related and standard prepaid VISA debit card programs. The Wirex card is such a program.

As a result, your Wirex Payment Cards have been deactivated, and you will not be able to use it for further payment or withdrawals.

Should I be concerned with my money?

The security of your money is our top priority and we assure you that all your funds are safe. Our team is working around the clock to move your current balance to your BTC accounts ASAP.

Can I still use my Wirex Account?

You can still access your Wirex account and your funds are safe. You’ll be able to access to payment history, load history, and other important information.

Unfortunately, you will no longer be able to make payments with the card, although, you can continue using your Wirex wallet to receive and send bitcoins in the normal way.

As always, all on-chain bitcoin transfers are absolutely free for all Wirex users. You can also continue topping up your bitcoin account with your regular bank debit or credit card (VISA or MasterCard) and the daily limits for this type of transaction will be increased soon.

I recently ordered a card, am I eligible for a refund?

We will be providing card order fee refunds to anyone who ordered a card on or after December 1st 2017.

More details on our refund procedure will be emailed to all our users within the next few days. We appreciate your patience as we respond to this sudden change.

When will new cards be available?

We have been working with a new card issuer for the last couple of months and are very close to being able to release our new cards. We expect to deliver this in Q1. As part of this changeover, our new card issuer will provide free replacements to all users who already have cards.

Can I still buy bitcoin?

Verified users will still be able to buy bitcoin using your local bank card. We will be releasing our new verification process within the next week. Furthermore will be increasing daily limits shortly.

More information is available on our blog.

Please accept our sincerest apologies for the inconvenience caused. We greatly appreciate your support and thank you for your patience. We will soon release an update regarding our new replacement cards.


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