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How to enable enhanced security (2FA) for my Wirex account?

To make your account even more secure, we recommend enabling 2FA (two-factor authentication). You can read more about it here: What is two-factor authentication (2FA)?

Follow the steps below to enable 2FA:

  • Click on your name in the right-top corner > select Profile.
  • In Settings section, switch two-factor from OFF to ON.
  • You will see a QR code and a secret code. Use Google Authenticator or Authy app on your phone to scan the QR code or add the secret code.
  • Enter the 6-digits Authentication Code from the app > click Activate.
  • Confirm you would like to enable 2FA by email

You can disable two-factor authentication by turning the switch from ON to OFF. If you are using Wirex Mobile App, check Wirex App: Settings article on how to manage 2FA from the app.

If you lost your phone or something happened which prevents you from using the app, you should contact Wirex support - we will be able to disable two-factor authentication for you. Please be ready to provide your ID or any other information necessary for proof of ownership of the account - we take the safety of your data and funds very seriously.

NOTE: We strongly recommend that you enable two-factor authentication for your account.


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