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How and why to verify Wirex account?

This article will explain:

  1. How to verify your Wirex account
  2. The documents you need to complete the verification process with Wirex

Verification is a confirmation of your Personal Information and Residential Address. You need to verify your account if you wish to utilize the USD/EUR/GBP features of our account, including access to the Wirex card and ability to operate on our Exchange.

NOTE: Due to legal compliance checks, you might be obliged to re-verify your Wirex account in a while.

Documents

You need to upload two different documents - a Proof of Identity (POI) and Proof of Residence/Address (POA). Both POI and POA documents should correspond to the Personal Information and Residential Address information you supplied when applying for Wirex account.

Proof of Identity (POI) should be a valid government-issued document. It must contain:

  • your full name
  • date of birth (DOB)
  • your photo
  • expiration or validity date

High-quality images of the following valid documents are acceptable (choose one from the list below):

  • a valid government-issued passport (only page with MRZ code);
  • a valid government-issued identity card (both sides);
  • a valid government-issued driver's license (both sides);
  • for non-resident aliens: a work permit, a resident card or any other identification document issued by the host country.

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Proof of address (POA) should be dated within the last 3 months. It must contain your full name, residence address, and issuance date.

Scanned images of the following paper documents are acceptable (choose one from the list below):

  • a bill for utilities consumed at your home address (water bill, Internet bill, electricity bill, or any utility bill). NB! Mobile phone bills are not accepted;
  • a bank statement (must reflect some transactional activity). NB! Online statements are not accepted;
  • a council tax bill dated within the last 12 months;
  • a government-issued letter relating to tax benefits etc.

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Your documents have to be either in English or have a certified translation attached.

Example_of_Utility_bill___English_translation_2x.png

 

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How to upload

To verify your Wirex account, please follow these steps:

  1. Log in to your Wirex account.
  2. Navigate to Getting Started section on the left → click Get Verified now. Or you can click on your name in the right-top corner → Profile → Verify my Profile.

    Important: please check that your Profile information corresponds to the information contained in the legal documents you are going to submit for verification.

  3. If your phone number hasn't been verified yet, please verify it: in the Phone number section of the Profile window, enter your phone number and click Verify my phone. You will get the verification code in SMS. In the field that appears, enter the verification code from SMS and click Submit. If the code is correct, your phone number will become successfully verified.
  4. Fill out the Billing address section. The information here should correspond to the submitted POA document.
  5. In the Verify your identity section, choose the type of the POI document and upload it. You can also take a photo of the document on your mobile phone. Click Confirm. When submitting the POI from a mobile phone, you'll be prompted to take a selfie. The system will verify it against the photo in your document.
  6. In the Proof of address section, select your document type from the drop-down list and upload it. Click Submit.

    Note: the size of each uploaded file should not exceed 10 MB.
     
  7. You will see the submission confirmation. This means the documents were successfully sent for processing.

Note: if the Submit button is inactive, some of the fields either contain inappropriate information, are filled out in the wrong format, or the file size you are trying to upload exceeds 10 MB.

Verification usually takes up to 10 working days. Once documents are verified (or rejected), you will get an email notification.


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