How do I contact Wirex customer support?
You can contact our support team via:
- Message: for all account or card related questions and issues, send a new ticket request to our support team. For security purposes, please send the request from your Wirex-linked email address.
- Wirex App: you can create a new support ticket right from your Wirex app. Simply click Contact Support or Contact Us on the transaction details screen or in the Settings screen.
- Facebook page: for general inquiries and feedback, check our Facebook page. You can send us a message or leave a comment on our wall.
- Live chat: In our Help Centre, you can either leave a message, as described above, or tap/click Open Chat to speak with a support team member directly. They'll be happy to walk you through any issues you might be having.
For the first two options, you will get a confirmation email with your ticket number. If you are contacting us via Facebook, please provide your ticket# if you need help with your account.
NOTE: We will not provide any personal or account-related information via Facebook, such as your card and verification status, info about transactions and other sensitive information.
Have more questions? Submit a request