Help Center

Help Center

How can we help?

How do I contact Wirex customer support?

You can contact our support team via:

  • Message: for all account or card related questions and issues, send a new ticket request to our support team. For security purposes, please send the request from your Wirex-linked email address.
  • Wirex App: you can create a new support ticket right from your Wirex app. Simply click Contact Support or Contact Us on the transaction details screen or in the Settings screen.
  • Facebook page: for general inquiries and feedback, check our Facebook page. You can send us a message or leave a comment on our wall.
  • Live chat: In our Help Centre, you can either leave a message, as described above, or tap/click Open Chat to speak with a support team member directly. They'll be happy to walk you through any issues you might be having. 

For the first two options, you will get a confirmation email with your ticket number. If you are contacting us via Facebook, please provide your ticket# if you need help with your account.

NOTE: We will not provide any personal or account-related information via Facebook, such as your card and verification status, info about transactions and other sensitive information.

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