Help Center

Help Center

How can we help?

Why are there limits?

Limits are set by regulators. Although bitcoin transactions are not (yet) regulated as such, bank card transactions are, therefore, we at Wirex must fully respect KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.

We give you the choice between using an unverified or verified card account. If you are happy with the lower card limits and limited top up options, you don't have to verify the account by providing your documents. If you want to increase your Wirex card limits and enjoy our services in full, you need to provide your proof of ID (POI) and proof of address (POA). You can read more about the verification process in our How and why to verify your Wirex account? article.

NOTE: In some cases, you are obliged to verify your Wirex account as per Fraud&Risk team request.

Was this article helpful?
22 out of 24 found this helpful

Have more questions? Submit a request