Account blocked due to suspicious activity (fraud)
Consumer protection must always come first for our global customer community.
Unfortunately, we cannot disclose why accounts are marked as fraud risk and we acknowledge the inconvenience caused.
Once your account is marked as fraud, all in-app operations are limited to withdrawing funds only (external/internal transfer) and you have 30 days to withdraw all funds.
After 30 days, the account will be permanently blocked.
If any of this sounds suspicious to you, and you didn't make any recent Wirex transactions, - someone may have your password. We recommend you to get in touch with our Support team so that we can help you get to the bottom of this problem.
We understand how frustrating and inconvenient this may be. Our consumer protection is top priority and we are continually improving our process to help protect customer funds at all times.
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