標準配送では、カードは通常の手紙と同じように、追跡情報なしで封筒に入れて送付されます。 当社はロイヤルメールを利用します。ロイヤルメールは現地の郵便サービスに配送し、そこからは現地の処理センターと配達員に委ねられます。 あらゆる遅延や紛失について、当社のコントロールは及ばず一切責任を追うことはできません。
Trackable delivery includes Standard Trackable delivery with tracking number. The number is sent to you within 7 business days after you have ordered the card.
Expedited delivery includes Express DHL delivery with tracking number. The number is sent to you within 5-7 working day after you have ordered the card. The delivery is guaranteed.┬а
Sometimes cards can arrive earlier than the tracking number, so we recommended you to check your tracking status as soon as you get the number. If DHL is not able to deliver the package, they will put the shipment on hold. You need to contact them as soon as you can, because after 2 weeks without your response, DHL will send the card back. It is not always possible to retrieve it.
You can check estimated delivery time for all delivery types in this article: How long does Wirex card delivery take?
If you face any issues with your Wirex card delivery or have not received your card, please contact Wirex support team.