Your Wirex experience is getting an upgrade. Here's everything you need to feel confident about making the move.
Wirex is evolving — and Wirex One is the next step in that journey. It brings a faster, more modern way to manage your everyday banking and crypto needs.
You’ll keep the features you already use, while gaining a faster, more modern experience built around greater control, improved security, and true ownership of your assets. Your card keeps working. Your balances move with you. Your everyday banking and crypto experience becomes smoother and more connected. The whole setup takes just a few minutes.
Frequently Asked Questions
Why can’t I see my balance in the Wirex App?
Don’t worry — your digital assets have not been lost.
As part of the transition away from the legacy Wirex App and its custodial services, your eligible digital assets remain securely safeguarded and available to be claimed. Your ownership rights to these assets remain unaffected.
To access and manage your assets, move to Wirex One and complete the setup of your self-custodial wallet. You’ll then be able to claim your eligible assets into your new wallet.
Why can’t I use the Wirex App anymore?
Wirex has launched Wirex One, our new app built around self-custody and giving you greater control over your digital assets.
As of 30 September 2026, the legacy Wirex App no longer supports transactions or other account services.
You can still log in to the legacy app to view your previous activity, check past transactions, and download statements. To access and manage your digital assets and use Wirex services, you’ll need to move to Wirex One.
Have I lost my assets?
No. Your ownership rights to your digital assets remain unaffected by the closure of services in the legacy Wirex App.
Your eligible digital assets remain securely safeguarded and available to be claimed when you move to Wirex One and set up your self-custodial wallet.
Will all my balances be available in Wirex One?
Most eligible balances can be claimed and accessed through Wirex One once you've completed your setup.
Please note that balances below $1 equivalent may not be available to claim through Wirex One, as transferring assets on-chain involves network and processing costs that may exceed the value of the balance.
If you need any assistance with moving to Wirex One or claiming your assets, please contact our Customer Care team. We’ll be happy to help.
Can I still move to Wirex One?
Yes. You can still move to Wirex One even though transactional services in the legacy Wirex App have ended.
Download Wirex One, sign up using the same email address associated with your legacy Wirex account, and follow the in-app steps to complete your setup.
Once your self-custodial wallet is ready, you’ll be able to claim your assets.
We recommend moving to Wirex One as soon as possible so you can access and manage your assets without further disruption.
What is Wirex One?
Wirex One is the next generation of the Wirex experience — rebuilt to be faster, cleaner, and centred around you having full control of your money.
It brings together crypto, everyday spending, bank transfers, and digital asset management into one modern app. Everything you already use, now working better together.
Why should I upgrade to Wirex One?
Wirex One is built around what matters to you. Here's what you get:
• A faster, smoother app — less waiting, more doing
• True ownership of your funds, with account keys only you control
• Crypto, spending, and banking — seamlessly connected in one place
• Next-generation account security and infrastructure
• First access to new features rolling out exclusively on Wirex One
The best part? Everything you have now comes with you. It's an upgrade, not a start-over.
Is Wirex One secure?
Yes — and it's a meaningful step up.
Wirex One gives you true ownership of your account: your assets are protected by keys that belong only to you, on next-generation infrastructure. It's a new level of control over your money — and it comes built in.
Will my card still work?
Yes — your card keeps working exactly as it does today, throughout and after the upgrade.
Online, in-store, wherever you currently use it — nothing changes on that front.
What happens to my EUR bank account?
Your EUR account details — IBAN, BIC, everything — stay exactly the same. No interruptions, nothing to update, no action needed on your part.
Incoming and outgoing EUR transfers continue to work as normal.
What about my GBP bank account?
GBP account services will be available in Wirex One shortly. We'll let you know as soon as it's live — you won't need to do anything in the meantime.
Do I need to move X-Accounts funds first?
No action needed — your X-Accounts are fully available in Wirex One. Balances, earnings, everything. Just upgrade and they're there.
Will my previous transaction history be available in Wirex One?
Your previous transaction history from the Wirex App won’t appear inside Wirex One — but it's not going anywhere.
Your Wirex App stays accessible even after you've upgraded. You can log in at any time to review past activity, download statements, or check previous transactions. Nothing is deleted or lost.
Think of it as your archive — still available whenever you need it.
Who is eligible to upgrade to Wirex One?
Customers with a verified, active Wirex account are eligible to upgrade — as long as there are no active restrictions or limitations on the account.
The easiest way to check? Just download Wirex One and start signing up with your existing email address. Once you register, the app will automatically confirm your eligibility and guide you through the next steps.
What if my account isn't eligible for the upgrade?
If you can't see the upgrade option in your Wirex app, it's most likely because your account verification is still pending or incomplete.
You have two straightforward options:
• Complete verification in the current Wirex app. Once done, the app will reflect your eligibility and you can upgrade seamlessly.
• Set up a new account directly in Wirex One. Download the app and complete your account setup from scratch — you'll get full access to the Wirex One experience right away.
Either route gets you to Wirex One. Our Support team is happy to help if you're not sure which is right for you.
How do I upgrade to Wirex One?
Straightforward. Here's all it takes:
• Download the Wirex One app
• Sign up using the same email address as your current Wirex account — this is what links everything across
• Follow the in-app steps to complete your setup
Most users are done in under 10 minutes. The app guides you every step of the way.
Why do I need to create a new account?
It's actually one of the most meaningful parts of moving to Wirex One.
In your current Wirex account, assets are held and managed on your behalf by the platform. Wirex One changes that: it's built around true ownership, meaning your funds are secured by account keys that belong only to you. Creating a new account is how those keys get generated — uniquely for you, the first time you sign up.
The result: your funds are truly yours. Not even Wirex can access them.
Do I need to verify my identity again?
In most cases, no. Your existing verification carries over and you won't need to repeat anything.
Occasionally, some users may be asked for a quick additional check due to regulatory requirements. If that applies to you, the app will tell you clearly and walk you through it — it's usually very quick.
Will there be any disruption during the upgrade?
The upgrade is designed to be quick and smooth. Some features may briefly pause while your new account is being set up, but any interruption is minimal.
Your card and EUR banking continue as normal throughout — so your day-to-day isn't affected.
What happened on 30 September 2026?
On 30 September 2026, Wirex discontinued transactional and other account services through the legacy Wirex App as part of the transition to Wirex One and the discontinuation of the legacy custodial service.
The legacy app remains available in read-only mode, allowing you to access your previous activity and download statements.
If you haven't moved yet, you can still move to Wirex One and claim your eligible assets.
Can I choose not to move to Wirex One?
Yes. Moving to Wirex One is your choice.
If you don't want to move to Wirex One and still have assets associated with your legacy Wirex account, please contact our Customer Care team. We’ll help you understand the available options for accessing and claiming your assets.
Where can I get help?
We're here whenever you need us. Reach out to our Support team via in-app chat or submit a support ticket.