Help Center

Help Center

How can we help?

Wirex plastic card delivery types

There are two options for Wirex plastic card delivery: Standard and Expedited.

Standard Delivery

With standard delivery, the card is sent to you like a usual letter, in an envelope without any tracking information. We use Royal Mail which delivers cards to the local post services, and from this point, it depends on local processing centres and local postmen. We have no control over it and are not responsible for any delays or losses.

Average turnaround time for standard delivery strongly depends on your location and your local post services. Estimated delivery time is the following:

  • For the UK it takes a week or less;
  • For other European countries, it usually takes about 2 weeks or less;
  • For other countries around the world, it takes 2-8 weeks (sometimes even longer if your location is remote).

If the card is not delivered within 2 months, we usually advise cancelling the card and ordering a new one with DHL tracking number to ensure its delivery.

Expedited delivery

Expedited delivery includes Express DHL delivery with tracking number. The number is sent to you on the 4th working day after you have ordered the card. The delivery is guaranteed. Estimated delivery time: few days up to 7-10.

Sometimes cards can arrive earlier than the tracking number, so we recommended you to check your tracking status as soon as you get the number. If DHL is not able to deliver the package, they will put the shipment on hold. You need to contact them as soon as you can, because after 2 weeks without your response, DHL will send the card back. It is not always possible to retrieve it.

Was this article helpful?
6 out of 6 found this helpful

Have more questions? Submit a request